FAQs
About our services
& enquiries.
What services does Cool Team provide?
Our six service areas are AC installation and servicing, annual maintenance, cold room installation, chiller and freezer maintenance, ducting and insulation, and AC and refrigeration spare parts.
Where is Cool Team based?
Cool Team Air Condition Trading LLC is based in Nadd Al Hamar, Dubai, UAE (P.O. Box 78615). Contact the team to confirm the location, visiting hours and service availability for your site.
How do I request a quote?
Use the contact form, call or WhatsApp +971 55 605 8181 or +971 55 966 1411. Include your location, the service you need, equipment details and any relevant photos or drawings. The team can then clarify the scope and next steps.
Do you handle residential and commercial requirements?
Yes. We accept enquiries for homes and commercial spaces, including air conditioning, refrigeration and cold storage. Share your project details so the team can confirm a suitable scope.
What information helps with an AC or refrigeration fault?
Send the brand, model, fault code if present, a description of the issue and your location. For a cooling problem, include the set temperature, actual temperature and when the issue started.
What are your working hours?
Our working hours are 8:00 AM – 1:00 PM and 4:00 PM – 8:00 PM (Dubai time). Please call or WhatsApp the team to confirm appointments and availability before visiting or arranging a service.
Do you offer one-time AC servicing, or only maintenance contracts?
Both. Cool Team offers one-time servicing as well as annual maintenance, so you can choose the approach that suits your home or business.
Which AC brands do you work with?
Cool Team works with established supplier brands including Clivet, General, Midea and Rheem, and also supplies imported spare parts for maintenance requirements.
Can you supply AC and refrigeration spare parts?
Yes. We handle supply enquiries for compressors, refrigerants, thermostats and other replacement components. Send a photo of the equipment nameplate and the part label so compatibility can be checked first.
Do you handle large projects like shopping malls?
Yes. Cool Team has carried out installations for big projects such as shopping malls, as well as smaller works for homes, apartments and villas. Share your drawings or site details and our team will plan the right system and scope.
Do you work outside Dubai?
Yes. We are based in Nadd Al Hamar, Dubai, and work across the UAE, including Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah and Al Ain.
How long has Cool Team been in air care?
Cool Team brings over 20 years of experience in air conditioning and refrigeration, supporting homes, businesses and industrial facilities across the UAE.
Your next step to better cooling.
Tell us about your space, your equipment and what you need. Our team can help you discuss the next step.
Open 8:00 AM – 1:00 PM and 4:00 PM – 8:00 PM, Dubai time